Frequently asked questions

All non-EU (European Union) countries (excluding Norway, Switzerland and UK) are shipped to on a DDU (Delivered Duty Unpaid) basis, which means that all product prices displayed are exclusive of all taxes and duties. Finnish Design Shop does not determine or collect these fees.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Finnish Design Shop is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty. All orders are shipped from Finland. Each product’s country of origin is indicated in the documents (non-EU orders only).

Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. 

If you are registered with us, you can see your previous orders by signing into your account.

Not a member yet? Join now for free! Read more about our customer loyalty program and enjoy a site-wide discount of 10% off upon signing up.

If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.

We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible, if you would like to edit or cancel your purchase. Unfortunately, when your order has entered the shipping process, changes are no longer possible. However, you can return products within 30 days of delivery.

Read more about our returns policy here

Contact our Customer Service

We are happy to check the availability of the spare part you want. Also, it is possible to order any product from the brands we represent. Please fill out the form, and we will get back to you with a quote as soon as possible.

First, click 'Use a gift card or a campaign code' at checkout. Enter the code in the field and click 'Apply'. If you have several gift cards, use them one at a time. The campaign code only works with normal-priced items.

Please note that the active promotions only apply to new orders.

You will always get an order confirmation by email. If you cannot find it (not even in your spam folder), please contact our Customer service.

Paying in our online store is always safe. You can choose a suitable payment method from numerous options. Read more about payment methods

You will see the available shipping options and estimated delivery date at checkout. Please note that your order will be delivered as one full shipment once all the items are in stock.

Once your order is packed and ready to be shipped from our Turku warehouse, we will send you an email confirmation.

Learn more

All the items that are in stock will be shipped next business day. You can see the estimated delivery date on each product page and at checkout. Please note that your order will be delivered as one full shipment once all the items are in stock.

The shipping cost is based on the destination, weight and volume of the parcel and will be calculated automatically. To view the available delivery options and rates for your order, add the item(s) of your choice to your shopping cart and proceed to the checkout.

Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website.

If you are registered with us, you can also see your previous orders by signing into your account.

Not a member yet? Join now for free! Read more about our customer loyalty program and enjoy a site-wide discount of 10% off upon signing up.

If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.

Depending on the shipping method, it may take several working days for the tracking code to activate. If the tracking page is not providing tracking info, please try again later.

We strive to ship orders promptly. When it comes to in-stock items, changes are unfortunately no longer possible. If you are not happy with your purchase, you may return it in 30 days.

Finnish Design Shop customers have the right to return or exchange any product within 30 days of delivery. You can register your return by signing in to “My Account” and selecting the order from the previous orders list. All returns must be made via our shipping partners.

Read more about our returns policy here

If you wish, you can exchange the product you ordered for another one. The easiest and fastest way to exchange a product is as follows:

You can initiate the return on your Account. Then simply order a new product from our online store.

Once the returned product is received, we will process it and you will receive a refund for the product according to your payment method. At this point, the new product you wanted has usually already reached you, provided it is a stock item.

Read more about our returns policy here

If you aren’t a registered customer yet, sign up with the same email address you used when placing your order: the order details will appear automatically on your newly-created account.

Registration is free and does not obligate the user in any way.

You can return the product if it is unused and in the condition you received it. All parts of the product, including the packaging and instructions, must be intact.

Read more about our return policy

We will issue a refund within 14 days of receiving and inspecting the returned product. Returns are processed in the order they arrive.