Trade ProgramCustomer Service

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Loyalty program
Contact us

Contact us

 Please note that our customer service is closed on 19 June 2026. We'll be back to assist you as soon as possible!

Our customer service team is happy to assist with any questions and support you at every stage of your purchase. Choose the contact method that suits you best:

 

Chat

  • Get the fastest assistance via chat!
  • Chatbot available 24/7 and can answer most questions instantly.
  • If needed, you can continue the conversation with our Customer Service team (Mon–Fri 10:00 am–4:00 pm EET/EEST).
  • Start chat

 

Contact form

  • You can also reach us through our contact form. Using the form helps us handle your request as quickly as possible.
  • Fill in the contact form

 

Is your item faulty or damaged?

  • Please submit a claim via our claim form. The form allows us to receive all necessary information right away so we can resolve the matter as quickly and smoothly as possible.

 

Telephone

  • Call us at +1 (914) 294-3355 (Mon–Fri 12:00 pm–4:00 pm EET/EEST)
  • Calls may be charged at local rates depending on your provider – consult your operator to find out the international call rates. Queuing is also subject to charges. To ensure the quality of our service, your call may be recorded.

 

Corporate sales

 

 

Join now

Join the Friends of Nordic Happiness loyalty program

  • Get 15% off your first full-price order
  • Enjoy special member prices, and collect points
  • Be the first to hear about offers and new arrivals 

Learn more

Join now